At Spireet, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform – whether you are a User booking a sports box or a Partner listing your sports facility.
By using Spireet (our mobile application or website), you consent to the practices outlined below. If you disagree with any part of this policy, please do not use our services.
1. Information We Collect
We collect both personal and non-personal information depending on how you use the platform.
a) From Users:
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Personal Details: Full name, mobile number, email address, profile photo (optional), gender (optional)
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Location Data: GPS location (with your permission) to find nearby sports boxes
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Booking Information: Date/time of bookings, box location, preferred sports, reviews/ratings
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Payment Information: UPI, card or wallet transaction details (securely processed via third-party payment gateways)
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Device Info: IP address, device model, OS version, browser type, app usage behavior
b) From Partners:
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Business Profile: Facility name, owner’s name, contact info, address, service type, sports offered
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Facility Media: Photos, videos, or logos for listing display
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Booking Logs: Timeslots, booking history, user interactions
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Transaction Records: Payment settlements, earnings, service history
2. How We Use Your Information
We use the data collected to provide, improve, and customize our services:
For Users:
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To discover, book, and manage sports box reservations
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To show real-time availability and nearby facilities
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To send confirmation alerts, reminders, offers, and updates
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To respond to your feedback or support inquiries
For Partners:
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To list and manage sports box availability
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To receive and respond to bookings in real time
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To track performance, earnings, and user reviews
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To receive support and insights on service trends
3. Legal Grounds for Processing
We rely on the following legal bases to process your information:
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Consent: When you voluntarily provide data (e.g., during sign-up)
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Contractual Obligation: To fulfill booking services
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Legal Compliance: Where applicable, including tax or dispute resolution
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Legitimate Interest: Platform optimization, fraud prevention, and service communication
4. Sharing of Information
Spireet does not sell or rent your data. However, we may share it in the following cases:
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With Partners: Booking and contact info is shared with the Partner whose box you book
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With Users: Basic facility details, ratings, and photos are visible to Users
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With Service Providers: For analytics, SMS delivery, cloud storage, or payment processing
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With Law Authorities: If legally required or for fraud prevention
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Business Transfers: In case of merger, acquisition, or restructuring
5. Data Protection and Security
We implement strong security measures including:
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Encrypted data transmission (SSL)
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Secure cloud servers
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Access control and internal review mechanisms
Although we strive for the highest level of security, no system is completely immune. We urge you to maintain confidentiality of your login credentials.
6. Data Retention
We retain your data for as long as necessary for:
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Maintaining active accounts
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Legal and tax compliance
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Dispute resolution or service improvement
If you choose to delete your account, we will remove your personal data within 30 days, except where retention is legally required.
7. Cookies & Tracking
We may use cookies and similar technologies for:
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Remembering your preferences
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Improving app functionality and speed
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Analytics and usage tracking
You can disable cookies via your browser/app settings, though some features may be affected.
8. Your Rights
Depending on your local laws, you may have the right to:
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Access your personal data
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Edit or update your information
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Delete your account and associated data
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Opt-out from promotional messages
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Object to specific uses of your data
To exercise any of these rights, email us at support@spireet.in.
9. Children’s Privacy
Spireet is not intended for individuals under the age of 13. We do not knowingly collect data from minors. If you believe we have done so, please contact us to have it removed.
10. Third-Party Links
Spireet may contain links to third-party websites or apps. We are not responsible for their privacy practices. Please review their privacy policies before sharing your information with them.
11. International Access
Spireet operates from India. If you are accessing our platform from another country, your data will be stored and processed in India. By using our app, you agree to such transfer in accordance with this Privacy Policy.
12. Policy Updates
We may revise this Privacy Policy to reflect changes in our services, legal requirements, or data practices. Updates will be notified via email or app. Continued use of the app after changes indicates your acceptance.
Last Updated: [Insert Date]
13. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or your data:
Spireet – Privacy Team
📧 Email: support@spireet.in
📍 Address: Surat, Gujarat, INDIA
14. Grievance Officer
As per Indian IT laws, the designated Grievance Officer is:
📧 Email: support@spireet.in
📆 We respond to all queries within 15 working days.
Thank you for trusting Spireet. We’re committed to creating a safe and seamless experience for both sports lovers and facility partners.